FAQS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal, credit cards via Stripe, and an offline method in order to use ATH Movil.
CAN I HAVE MY ORDER GIFT-WRAPPED?
For sure! We love it when you cosmic beings decide to gift local to a loved one, and we'd be happy to wrap it for the occassion. Just let us know in the "notes" section at checkout, and we'd be happy to wrapp it up for the occassion!
WHAT’S THE BEST WAY TO TAKE CARE OF MY NATURALLY DYED ACCESORIES?
Just like any other process in Nature, Natural dyes also have their own cycle where fading and color change may occur over time. But with proper care, your garment can last so many years with you! Make sure to wash your garments by hand, or on a delicate cycle in your machine. Preferably use castille or natural soaps, aswell as hang them to dry in shade.
WHAT'S YOUR SHIPPING TURN AROUND TIME?
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Our processing & shipping time is between 7 and 10 business days.
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One-of-a Kind pieces are usually ready to be shipped within the timeframe.
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Made-to-order pieces could take up to 1 more week in order to create the order uniquely just for you!
WHAT IS YOUR RETURN POLICY?
Full Money refunds are only valid if they are claimed within the first 24 hour time frame. Other than that, we do not accept money refunds once the order has been placed, instead it will be refunded as store credit. Such refunds & exchanges can only be made if the order has not shipped yet.
WHAT ARE THE SIZES OF YOUR PIECES?
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Each listing has its own set of dimensions in its description. If you would like any additional info, feel free to shoot me an email or DM on Instagram (@hb_art__).